Short for Interactive Voice Response, a telephony technology where somebody runs on the touch-tone telephone to talk with a repository to obtain information from or enter information into the database. IVR technology does not need human connection over calling because the user’s connection with the repository is predetermined by what the IVR process will allow an individual access to. As an example, banks and credit card organizations use IVR methods in order that their consumers may obtain up-to-date consideration information quickly and quickly and never have to talk straight to a person. IVR technology can also be applied to collect information, as in the event of telephone surveys where an individual is encouraged to solve issues by driving the numbers on a touch-tone telephone.
Benefits of using an IVR system
- Increase first contact resolution
- Increase customer service efficiency
- Increase agent and company efficiency
- Reduce operational costs
- Increase professionalism
- Increase customer satisfaction
- Timesaving benefits for customers.
- Some people want to talk to a real person
Stands for “Voice over Internet Protocol,” and is often pronounced “VoIP.” VoIP is actually a phone connection on the Internet. The information is sent electronically, using the Internet Project (IP) instead of analog phone lines. This permits people to talk to one another long-distance and around the globe and never having to pay cross-country or international telephone charges.
To be able to use VoIP, you need a computer, a Web connection, and VoIP software. You also need the microphone, analog phone adapter, or VoIP telephone. Several VoIP applications allow you to employ a simple microphone and audio setup. The others need VoIP devices, which are like standard phone devices, but generally, connect to your personal computer via USB. Analog phone plugs allow you to use standard devices with your computer. IP devices are another choice that connects straight to a router via Ethernet or wirelessly. These phones have all the necessary software for VoIP built-in and thus don’t require a computer.
Missed Call Service
Overlooked call companies are important participants in developing client repository alongside a variety of resources including opt-in & opt out companies, review polls and several more. This function gives wise information series from customers with the simplicity of use as the customers take no cost of the enrolment process. The distinguished power of overlooked call company could be the rapid purchase of client details with an absolutely computerized new age mechanism.
You can use your MISSED CALL SERVICES
- Mobile Number Verification
- Forget/Retrieve Password
- Lead Generation
- Opt-In Subscriptions
- Information Pulling
- Customer Registration
- BUILD CLEAN OPT-IN LISTS AND AVOIDING SPAM REGISTRATIONS
Voice Broadcast Service
Style contacts are a successful and cost-effective way to deliver session reminders, promote activities, automate customer signals, conduct surveys, solicit re-orders, and more. Vert-Age state-of-the-art voice transmission technology is equally acutely sophisticated – with help for IVR functionality, text-to-speech personalization; stay moves, voicemail recognition, and real-time confirming – and user-friendly, permitting you to configure you have voice contacts in minutes. Businesses and businesses everywhere have problems giving revisions to their contacts. Mail may be unreliable, texting too short, and dialing phones too time-consuming. If you’re experiencing this problem, it’s time to think about a computerized messaging service. Automated messaging companies like One Call Now permit you to send e-mail, text, and phone communications to all or choose categories of your connections with a click of a button or one phone call.
All Voice Broadcast features
- Extensive reporting
- Text-to-speech options
- Customizable messages for answering machines
- Press-1 to transfer
- Easy to set up “Do not call” list
- Use your own number for Caller ID
- Bring your exported contact list
- Automatic retries for any call result
- Schedule to run at the best time for your clients