Whenever a person calls a customer care number, first they have to wait for some seconds after that it automatically joins the available agent. This happens because of the Predictive Dialer Software.
In this software the system itself select a telephone number from the list of phone numbers which is all ready exist or stored by the company in the data base. Or the Predictive Dialer Software dials a list of telephone numbers and answer dials to people making calls, generally known as agents. Predictive Dialer Software is an outbound calling system that’s automatically dials a list of telephone numbers.
How it works:
- As the name implies, Predictive Dialer predicts a call center agent get free from one call and able to get next call and dial’s a number on the agent behalf.
- Predictive Dialer Software uses a statistical algorithm to minimize the time that’s agents or call center executive spend waiting between conversations. Means The software itself predict the exact time that an agent finished up with one call and then dials another customer call.
- When a predictive dialer software works in a effective manner then it supply calls to the agent in a systematic manner with less or no down time.
This software saves agents as well as telemarketers time. Example, while dialing a call manually, it will take 30-40 seconds. And only one out of every three or four calls might get answered by the agent because of absence of systematic system like predictive dialer software.
While the Predictive Dialer Software calculates the average length of the call and arrange them so that the agent can get a series of calls one by one.
Who uses Predictive Dialer Software:
- This kind software is used in telemarketing, market research, debt collection, customer service and follow up.
- It is also used by some lead qualification agent to minimize the amount of time they can spend on the phone during outbound sales.
- Those who want to create an excellent business experience. For these companies lead context is key to having a productive conversation. And therefore, a Predictive Dialer Software may not be the right choice for them.
Benefits of Predictive Dialer Software:
- Cost advantage is major advantage of the Predictive Dialer Software. You would not need any PBX setup or an operator who manually maintains the upcoming calls.
- It intelligently assigns calls to available agents, in an organization every agent is equally efficient and able to do equal quantity of work. In this case company or a manager never waits for one agent to be available.
- It helps to organize and manage the client’s database and maintain all relevant records in a systematic manner. With the help of this you can make do not disturbed list, which should be avoided to call again.
- It helps to improve the efficiency of each agents. This software gives equal number of calls to handle so that’s each agent can develop them self.