Auto Dialer | What is Auto Dialer??
Auto Dialer | What is Auto Dialer??
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An Auto dialer software or Automatic dialer software is basically a software based OBD call center solution. It helps to increase the dialing process automatically by calling the phone numbers from your database and saves so much time for your agents.
When the call has been connected, Auto dialer played a recorded message or assign the call to live agent on certain conditions. This gives you high productivity and efficiency. Automated dialer plays a recorded message called as robot call. It depends on the call flow, you can blast a voice message and ask the person for an IVR input.
Auto dialer software can be used to large number of customer by sending them voice message for various business purposes like Insurance sector, Real Estate, Financial service providers, Political campaigns, Debt & Bill collection, E-commerce, Weather report and so on.
To open an Outbound call center or Inbound call center, it is important to choose any efficient Auto Dialer software for call center. With the help of Preview and Progressive dialing, creating call regularly, enhance call activities, can you the best use of Vert-Age Auto Dialer Software
Auto Dialer is complete outbound dialing software that can dial a set of contacts automatically. Depending on the requirement of the customers it can have a different type of auto dialer software that suits your call center. Depending on the call flow you can play a greeting or play IVR to control it.
All the calls can be assigned to different agents based on the condition. Auto Dialer Software you can record messages and broadcast them to a list of phone numbers, allowing the customer to connect with the call by pressing the number keys.
Agents can use it to contact people for lead generation, marketing, sales, notification, political campaign and more. With all the smart features of the dialer software helps the call center to improve its services and agent performance.
Features of Auto Dialer Software:
Auto Dialer has the feature that you can upload your contact list easily and start calling. Automate your whole Outbound Calling process and save time from feeding phone numbers again and again.
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Answering Machine Detection
The software has a special feature of detecting answering machines so it can save agents from busy calls, or unnecessary calls.
It is the most important feature of Auto Dialer Software. you just need to upload the list of contacts and start the campaign. The dialer will start dialing these numbers automatically.
It is too easy to upload contact lists to start your Auto Dialing Campaign. You can manage both old contact lists and new incoming contacts list.
The Auto Dialer Software has the capability that it can record all the calls in detail for further queries. It is important to record the call for our safety purpose in the future.
Integrate Auto Dialer with Customized CRM Software:
Integrate your Auto Dialer Software with Customized CRM Software and see caller details for a live call on CRM. It has all the detailed information that is required for processing the request. All the detail information of the particular customer will be popped up, thereby making the agent aware of the current customer and giving him more contexts.
Pop-Up your customer's information on the agent screen, so that they can easily solve the issue.
An agent can create customized notes during the call with the customer for their use that can be further reviewed.
After successfully creating the ticket for the customer it can easily be assigned to available agents.
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Complete Recording for Calls
Customized CRM has the capability that it can record all the calls in detail that can be used for further process.
Benefits of Auto Dialer Software:
Using a smart automatic call center dialer software agent can connect with more customers in less time. This will increase your contact rates and increase revenue for your business
Dial calls using manual dialing leads to high agent idle time here agents have to wait until a call is connected. Agents waste their time listening to busy tones, answering machines and facing disconnected calls. Using Auto Dialer you can reduce the waiting time of agents.
As in manual dialing, an agent has to wait for the next call connected. Auto Dialer Software will reduce it which helps in increasing agent talk time. It is one of the key benefits of Auto Dialer Software.
An increase in talk time will result in connecting more calls which increases the conversion rate of the agents. It saves almost 2 – 3 hours per day by eliminating unnecessary calls. So that agents talk more and help in increasing revenue.
Auto Dialer Software is capable of providing a detailed call report of the agents. It generates detailed reports of call center agents for future requirements. The reports will help in analyzing the performance of the agents.
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