Best BPO Call Center Software Help You Make Your Dreams come True?

BPO or Business Process Outsourcing is a deal or business practice where an organization contacts an external service provider to maintain its essential business function. It takes a well understanding of the organization and strong business process management.

Companies prefer reliable and specialised BPO portfolio providers who can deliver the best result for them. In the technical term, many BPO services use different dialer software to manage the bulk of calls daily. The most common software used in BPO includes predictive dialer software, auto dialer software, outbound predictive dialer etc.  

These software tools can easily integrate with the various call center software dialers. It can be difficult to pick the right call center tool software because number of possible combinations. Here we’ll describe the best BPO call center software with expert tips and guidance.

Choosing the right software isn’t that easy, but we’ll help you to make we will help you make more informed purchasing decisions.

How does customer service software work?

Customer service centres, whether they are small departments or large, outsourced operations, need to quickly manage, track, and streamline customer service activities.

Whether it's an interactive voice response (IVR) system or a conversation intelligence system, customer service software makes customer service more effective and productive. To deliver a comprehensive view of customer service, these solutions are often used by multiple departments, such as sales and IT.

What types of call center software are available for customer service?

These are the most common types of call center software solutions. When searching for software solutions, you can narrow your search by searching for one of these tools, depending on the functionality you want:

1. Auto Dialer Software: A software tool designed to dial calls automatically from the given list. Once the call has been done, it'll either connect with the caller to a person or a prerecorded message.
2. Predictive Dialer: Automatic dialling software, typically used for sales. It dials numbers automatically and connects to a waiting rep.
3. Progressive dialling: It's an automatic technic of dialling where the call centre agent gets information about the customer or client before dialling the phone number. 
4. Interactive Voice Response (IVR):  A telephonic software system to combine pre-recorded text-to-speech or messages technology with dual tone multi-frequency (DTMF) interface to engage callers. It allows them to give access to information without a live agent.
5. Lead management software: A qualifies incoming leads management software to help the organization to analyze and nurture them to get new business opportunities.
6. Ticket management: It collects and maintains customer requests and cut through the clutter.

Which Software is best in BPO?

A variety of call center software is available, what you choose depends on your business processes, the needs of your customer service agents, and primarily your organization. Some popular BPO software is:

• Dialer Software Solutions
• Auto Dialer
• Preview Dialer
• Predictive Dialer
• Progressive Dialer
• CRM Software
• Lead Management
• Call Center / Bpo
• Automatic Call Distribution

The software most commonly used in BPO is Vert-Age which offers plenty of useful features. Vert-Age enables enhanced efficiency of call centre agents and performance tracking.