Best Inbound Call Center Software for your business. Call Center Software Solution

An inbound Software solution is best to Call Center Software to connect customers with the agent using dialer software. Inbound Call Center Software with CTI integration provides detailed information of the call within seconds. Using this agent is in much better condition to handle calls and guide the customer. The software will save the user’s time and do not make the caller wait for the answer. It the agents are busy it will immediately divert the call to a free agent. One can collect a large number of phone calls which in result increase the productivity of the organization. We have one of the best Inbound Software for the Call Centers.

An inbound Software solution is best to call center software to connect customers with the agent using dialer software. Inbound Call Center Software with CTI integration provides detailed information of the call within seconds. Using this agent is in much better condition to handle calls and guide the customer. Using this we can provide the customer what they need, whenever they want and however they choose. Make a better relationship with the customers by providing them with more services whatever they want.

Inbound Call Center Software Features:

• CRM Integration:

In Inbound Call Center Software by using open API’s we can easily connect customer data with your call centers. For connecting more customers we can use our CRM Software and ticketing integration. By connecting all the data with the CRM agents can handle many calls quickly and efficiently.

• IVR Flexibility:

Having Hosted IVR solution, the customers are guided using Automated IVR unit where they have to choose the service which they want. As the customer join our family our business increase and it becomes more important to provide consistent service until he is in our family.

• Automatic call distribution:

Automatic Call Distribution (ACD) a type of software technology which can allow inbound call centers to transfer agent calls, their emails and SMS to the agents on the basis of customer request. Automatic Call Distribution systems arrange calls and all the messages and check the whole system and see which agent having more skills and help the customers most.

• Queue Monitoring:

Inbound calling software manages all the callers in a queue and quickly transfers them to the agents for the help. Compatible with IVR, chat, email and more, using ACD customers decides which service they want and then we will help them. With our ACD software, we have complete control over how customers interact with the call center.

• Skill-based routing for agents:

Agent’s works for the company having its own strength and weakness. Our CRM find the appropriate agent from the available agents for the request which comes from the customers. After transferring the call to the agent he will work on and solve it. It is one of the best features that our software provides.

Inbound Call Center Software Advantages:

• Connect to Best Agent

Inbound Software check before forwarding the customers call to the agent that the agent is capable in solving customers query or not. We do not want the callers to wait for their solution. Routing capability of an Inbound Call Center Software allows good customer experience and increase the operational efficiency by assigning each customer to the most skilled and available agent.

• Deliver Consistent Service

We can improve our customer service by using intelligent IVR system while allowing businesses to service high call volumes at a lower cost. Using advanced IVR solution, inbound call center software provides various options and paths for helping the users to get a quick response and provide faster resolution of the problem. This also helps call center agents to be more productive & effective.

• Offer a Personalized Call Support

Know who is calling you rather than having to ask. With inbound call center solutions having CTI integration, the agents can get complete call history within seconds, informing them of all the relevant information. Being up-to-date with all the contextual information on the issue at hand, the agents are in a much better position to handle the call and guide the customer to the solution.

• Monitor and Measure Call Performance

Have high-quality conversations by ensuring routine monitoring of calls. The call center managers have numerous options of checking the effectiveness of a conversation by snooping in on the call or barging the conversations. Also, in case of escalations, the supervisor can even take over the conversation.

• Time Based Routing

Whenever the outbound call is dialed by the agent and it is successfully connected, agent can route them according to the schedule. Means agent can easily route the calls if there is no agent free in the queue with customer’s permission.

Inbound Call Center Software Uses:

• We can combine Inbound Call Center Software with our leading CRM for better use and earn a profit.
• Using the Inbound Dialer Software Solution we can route the customers to the right agent for their solution.
• We can easily integrate IVR and Auto dialer software using Inbound Software Solution.
• Using inbound solution we can maximize the capacity of attending customers of the agents.
• The software can be used to monitoring the agent performance so that they can make changes in them if needed.