Click To Call A Best Marketing Tool For Improving Customer Service

Click to Call Service allows visitors to simply Click-To-Call on a picture, icon, text or number to call a company and speak to a true person directly. It is an advanced web-based communication technology that provides an easy way of communication to customers. Nowadays most of the companies using clicks option to make a callback on their websites, mobile apps, and ad landing pages so that more people can be reached to them. It allows customers a callback option and connects with a company representative at zero cost.

Nowadays there are multiple apps available on mobile devices for games and productivity instruments to social media and more. It is more important for any business owner to reach mobile users. The success of every company totally depends on its channel of communication, how strong it is. But there are different user options on the communication channel. There are some consumers that prefer digital channels, while others directly call their company and prefer to speak to a real person.

Click-to-Call Service is ideal for a business that is used to enhance the customer experience.

Why Advanced Click-to-Call So Powerful for Business?

Click-to-Call is an important feature that every organization must have as it makes easier for consumers to contact businesses via their most commonly used apps. There are some important points that show you why the Click-To-Call is so powerful.

Customers can call businesses whenever they need something. Some prefer phone over email, some prefer live chat and some online knowledgebase

There are many customers who search on their phones end up calling a business. Mobile searches frequently lead users to call a business quickly.

There must be a click to call button on the website as customer searches for click to call button if they can’t find a click-to-call button they are likely to explore other businesses.

Click to Call is very powerful and more important, because without it business may miss out on some important opportunities to connect with customers and increase sales.

Smart Features of Click to Call:

• Improve Customer Satisfaction

As we can see the number of internet users growing rapidly, people prefer an answer from a human being instead of shifting the same information online. So Click-To-Call button must be present for communication with a real person

• Increase sales with Brand Loyalty

When the customer is satisfied with our service they will regularly seek help from your business. The click-to-call feature is important in improving your sales as consumers prefer to make purchases over the phone. The lack of a click-to-call button will therefore negatively impact your business.

• Better Lead Identification

Click to Call is another simple way to identify inbound prospects that could potentially be fetched and converted into a valuable lead. The person who contacts your company for information is hot leads as they have already shown interest in your brand.

• Easy Tracking of Conversations

Click to Call has the feature that it can track every single call so that they can find the reason of the call and what communication is done during the whole call between agents and customers. This provides more benefits to the company and improves agents working style.

• Integrated CRM

Click to Call Service become more effective when it connected with Customized CRM. It saves all the important information of the customer with all the conversations with recording. CRM will save the records for a long period of time.

Important that a Click to Call Services Provides:

• Saves Time

Using Click to call solution agents can be reached to the customer’s immediately without the need to manually dialing the customer’s number each time. This will save the agent time and can help in handling more customers in less time.

• Easy Customer Segmentation

With Click to Call integration on your website that enables Customized CRM allows your agents to easily distribute customers based on the requirement to proceed for an interaction.

• Increase Agents Conversion Rate

Click to call helps in capturing leads that come on your website and are interested in your products. Agents do not need to do some extra effort as they come through click to call so all the leads are real that increases agent's conversion rate.

• Better Customer Satisfaction

As the customer comes using Click-To-Call button on your website this means that they are interested in your product and services so it's your responsibility to provide the best solution and satisfy the customers so they can visit regularly for their solution.

• No Single Call Will be Missed

Customers call can be land on your website at any time, after reaching the particular call is drop-in callback request so when agents are online they easily find all the numbers and contact them as soon as possible. So no lead will be missed.