OUTBOUND DIALER (OBD)

An OBD refers to Outbound Dialer, it is a technology which is used to automate recorded messages to the user’s mobile/ telephone by using SMS or OBD. We can many numbers from the list of numbers and can play message using OBD. For better result, we can provide inputted tone from the users end so that user can confirm by pressing the key. By using OBD services you can communicate with the user in their language by simply converting the message into voice SMS.

In current time voice SMS is more popular in India for the promotions. As mostly the people in India are a non-English speaker, so it becomes easier to communicate with the people in their local language. People can easily understand a voice message which reduces the chance of misunderstanding due to misspelling while typing. OBD having a retry facility to send the SMS to the person again if missed in the first time.

Features of OBD

• Improve quality and quantity
• Quick to setup.
• Easy CSV upload.:
• Do not call lists.:
• Advanced call reporting.:
• Centralized database:
• Multiple OBD campaign:
• Call optimization:
• List management:
• Multiple dial method:

Benefits of Preview Dialer

• Early information:

Before dialing any call Dialer Provide customers information to the agents. Ahead of every call agents have all the information popup on their screen. This will save the agent’s time searching for information

• Improve quality of calls

Dropped too many calls are a little frustrating for the agents and it will waste the agent time. When a call is falling dialer will search for the next number in the list and dial call. The dialer will provide the customer information along with the number for the better result.

• Increase your experience:

By providing the previous data to the agents, managers and the senior person will notice that who performs best. With this information, the call will transfer to agents which are able to solve the query.

• Increase efficiency:

Preview Dialer provides you one-click dialing so that you can dial successful calls and move on for dialing next call without any interruption. All the detailed information about customer will be provided on agent’s dashboard which helps him most. Managers also provide give them the option to create remainder and get call-back in time.