PREDICTIVE DIALER SOFTWARE SOLUTIONS FOR CALL CENTER

A Predictive Dialer is most useful dialer software as it handles multiple calls and provides a better report which helps in further queries. Predictive Dialer Software is an outbound calling system used to call automatically by using a calling device. This Dialer software will make your team proficient by enabling the team to reach more customers in less time period. Predictive Dialer Software decides how many telephone/device calls need to be placed. A Predictive Dialer is an outbound system calling software which can also automatically dial call from the list of the telephone number. It also works as auto dialer software but the thing which makes it different from Auto Dialer software is that dial multiple numbers at the same time. Dialing multiple calls at a time will lead to interact with multiple users at a time.

Features of Predictive Dialer:

• Multiple Calls:  As it can dial multiple calls at a time so we can interact with multiple people using the predictive dialer software. It can also detect and analyze the unsuccessful calls to call back later.
• Provide Reports:  It will provide a detail call report, from starting until the call ended which will help the agent or the manager to decide the complete productivity of the calls done by the software.​​​​​​​
• Increase call rate:  As the Predictive Dialer can dial multiple calls at a time so it has the capability to interact more people at a time this will leads in joining more users in less time which will increase the sell and affect the income.

Importance of Predictive Dialer:-

• Accelerate sale, as it will help in connecting the right customer in quick time which results in the complete process in less time. A predictive dialer software helps in lead agents directly to customers who are most likely to purchase.
• Satisfied customer, as the dialer can satisfy the customer by contacting him again and again. By reaching the customer with special which they actually want mostly this increases customer loyalty.
• This Predictive dialer software will make work easier. Using this software it is easy for the staff to manage data, calls and the report generated during the call. It is the best combination of technology and some of the latest tool.

Working of Predictive Dialer:-

Predictive Dialer software work on the principle of dialing ahead and many calls at a time. After checking the availability of the agents’ dialer will dial many calls at a particular time period. Due to access to calls, it may busy all the agents for some time.

Too many calls may face the problem as there are no more agents to handle all the call this will result in the drop of some calls due to unavailability of agents. The person whose call isn’t answered will automatically disconnect. This dialing software doesn’t ask the agent to press any kind of key and many more it directly connect the customer to the agent who can solve their issue or problem. Due to this our organization will earn more profit and we can connect many users in less time. This predictive dialer software will share the call to the available agent if there is no response when the customer calls.